Member Help

To update your profile, simply click on the “Your Account” button in the top right-hand corner of your screen.

From there you can edit your profile, update your email or change your password.

Find the member you wish to contact in the member profiles section of the member site. Click on the connect button at the bottom of that member’s profile and fill out the contact form. They will receive an email letting them know you wish to connect.

Yes, once you sign in you will stay signed in until you sign out.

You can jump between the public section of the website and the member section of the website.

Don’t forget if you are signing in on a public or shared computer to sign out when you are finished using the member section of the website.

Your membership renewal is automatic on the 1st July each year. You will receive a reminder email two weeks before this time.

To update your billing details, simply click on the “Your Account” button in the top right-hand corner of your screen.

Under the billing section of your account, you can update your payment details and view any past charges.

You can also cancel your membership in this section. Please note that your membership will be closed at the end of your billing cycle. If you wish your membership to be closed immediately, please contact the membership team: [email protected]

You can do that using our member feedback form, found here.

You can do that using our member grievance form, found here.